Routine requests
Call 302-740-4266 or email [email protected] with your address, a description of the problem, and photos if you can. Every request is logged.
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Resources
Documents, checklists, and fair housing
Good property management runs on good paperwork. Use these checklists to get organized, whether you own the property, want to rent it, or already live there.
For property owners
What to gather before your consultation
You do not need every item to book a consultation. The more you bring, the more specific our recommendations can be.
- Proof of ownership, such as the deed or settlement statement
- Current leases, addenda, and any written tenant agreements
- Rent roll or tenant ledger, including security deposits held
- Landlord insurance declarations page
- Recent property tax and utility bills
- Mortgage or escrow details, if taxes or insurance are escrowed
- HOA or condominium rules and management contacts
- Any rental license, registration, or inspection report your city or county requires
- Appliance list, warranties, and service contracts
- Keys, codes, and access details
For rental applicants
Applying for a home we manage
We give every applicant the same written screening criteria before they apply, and we apply those criteria the same way to everyone.
Have these ready
- Government-issued photo ID for each adult applicant
- Proof of income, such as pay stubs, an award letter, a benefits statement, or a voucher. We consider all lawful sources of income.
- Rental history, with contact details for current and past landlords
- Signed authorization for a credit and background check
For current tenants
Maintenance, emergencies, and notices
Emergencies
Call right away for an active water leak, no heat in cold weather, a sewage backup, an electrical hazard, or a lockout.
If you smell gas or see fire, leave the building first. Then call 911 and your gas utility from outside.
Notices and your lease
Except in emergencies, we give advance notice before entering your home, as Delaware law requires. Every new tenant receives the Delaware Attorney General's summary of the Landlord-Tenant Code with their lease.
Equal housing opportunity
Our fair housing commitment
Crystal Gold Management Corporation is committed to equal housing opportunity. We do not discriminate on the basis of race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, familial status, age, disability, or source of income, or on any other basis protected by federal, Delaware, or local law.
We provide reasonable accommodations in our rules and services, and we allow reasonable modifications to a home, for people with disabilities. To ask for one, contact us by phone or email. We will respond in writing.
Owners who hire us agree to follow these same standards. We will not carry out an instruction that would violate fair housing law.
Official sources
Delaware law, straight from the source
These official pages are the best place to read the rules for yourself. They open in a new tab.
Delaware Residential Landlord-Tenant Code
Title 25, Chapter 51 of the Delaware Code: leases, deposits, repairs, notices, and termination.
Attorney General: Landlord-Tenant Help
The Delaware Department of Justice's plain-language summary of the Code and consumer protection resources.
Delaware Fair Housing Act
Title 6, Chapter 46 of the Delaware Code: protected classes, prohibited practices, and enforcement.
HUD Fair Housing
Federal fair housing rights, guidance on accommodations, and how to file a complaint.
This page is general information, not legal advice. Laws change, so check the official sources or speak with an attorney about your situation.
Questions about your paperwork?